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A Lewis engineer carrying out a scheduled maintenance visit on a rooftop solar installation
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Silver · Gold · Platinum

Protect performance. Reduce avoidable downtime.Stay supported.

Three clear maintenance plans for homes and businesses – with scheduled cleaning, system checks, reports and responsive technical support.

Silver essential care
2 visits · 48 h response
Gold preventive care
4 visits · 12–24 h response
Platinum priority care
6 visits · within 6 h

Simple choices. Clear service scope. One accountable Lewis team.

Why maintenance matters

Your solar system works every day.Regular care helps keep it performing.

Preventive maintenance helps keep the system clean, identifies visible issues early and gives you a clear record of how the installation is operating.

Rooftop panels being cleaned and inspected during a scheduled Lewis service visit

Cleaner panels

Scheduled cleaning removes normal dust, bird droppings and surface dirt that can reduce available sunlight.

Early warning checks

Routine inspections can identify alarms, loose fittings, ventilation concerns and visible cable issues.

Seasonal readiness

Pre-rain and post-rain checks help prepare the installation for changing local weather conditions.

Clear service records

Each plan includes reports that document completed work and any recommended follow-up action.

Choose your level of care

Three plans. One dependablesupport network.

Select the plan that best matches your system size, service expectations and dependence on reliable power.

Silver
Essential care
Scheduled visits
2 per year
Response target
48 hours
Emergency visits
Quoted separately
Best suited to
Small homes and basic systems
Most popular
Gold
Preventive care
Scheduled visits
4 per year
Response target
12–24 hours
Emergency visits
1 qualifying visit
Best suited to
Most homes and small businesses
Platinum
Priority protection
Scheduled visits
6 per year
Response target
Within 6 hours
Emergency visits
Up to 3 qualifying visits
Best suited to
Clinics, offices and high-dependency sites

Response targets refer to initial acknowledgement and diagnosis, not guaranteed on-site resolution.

What each plan includes

Clear scope,plan by plan.

Every plan is delivered by the same Lewis service network – the difference is visit frequency, depth of inspection and how quickly we respond.

Silver

Silver Solar Care

Essential maintenance for dependable everyday performance.

Visits
2 scheduled visits per year
Response
48 hours
Best for
Small homes, basic backup systems and customers seeking straightforward annual care.

What is included

  • Pre-rain and post-rain service schedule
  • Panel cleaning during each included visit
  • Visual inspection of panels, mounts and accessible cabling
  • Basic inverter and battery status review
  • Short service report after every visit

Emergency attendance, major repairs and spare parts are quoted separately.

Gold · Most popular

Gold Solar Care

Quarterly preventive care for stronger long-term performance.

Visits
4 scheduled visits per year
Response
12–24 hours
Best for
Homes with battery backup, shops, offices and small businesses.

What is included

  • Quarterly panel cleaning
  • Detailed inverter and battery review
  • Accessible electrical-safety inspection
  • Performance comparison against previous visits
  • Detailed report after every visit
  • 1 qualifying emergency visit per year

Qualifying emergency visit terms and service-area limits are stated in the quotation.

Platinum

Platinum Solar Care

Premium protection for systems where downtime matters.

Visits
6 scheduled visits per year
Response
Within 6 hours
Best for
Villas, clinics, restaurants, schools, offices and high-dependency businesses.

What is included

  • One additional dust-event cleaning when genuinely required
  • Advanced inverter, battery and electrical checks
  • Monthly remote-monitoring review where the system is connected
  • One annual thermal scan of accessible electrical equipment
  • Quarterly performance summaries and annual system-health report
  • Up to 3 qualifying emergency visits per year

Includes 24/7 first-level phone or WhatsApp support; on-site timing remains location- and availability-dependent.

Clear service scope

Know what is included –and what is quoted separately.

Clear boundaries prevent surprises and make it easier to choose the right maintenance plan.

Included by package

  • Scheduled maintenance visits
  • Panel cleaning during included visits
  • Visual system and accessible cable checks
  • Technical support at the applicable response level
  • Service and performance reports
  • Basic help with qualifying warranty documentation

Quoted separately if required

  • Spare parts and replacement components
  • Major repairs, rewiring or system expansion
  • Roof repairs, structural work or civil works
  • Scaffolding, cranes or specialist access equipment
  • Travel outside the agreed service area
  • Damage caused by misuse, unauthorised work or external events
Warranty and AMC are different

Warranty covers approved product defects under the applicable terms. AMC covers cleaning, preventive inspection, maintenance support and system-health checks.

Personalised service plan

The right AMC for yourexact solar system.

Your quotation is prepared after reviewing system size, panel quantity, inverter and battery configuration, roof access, customer location and required response level.

Standard Solar Package

Silver AMC included for year one

Year one included

Renew with Silver, Gold or Platinum according to your preferred level of care.

Premium Solar Package

Platinum AMC included for year one

Year one included

Renew with Gold or Platinum for preventive care and priority support.

Final visit frequency, response targets, service area and exclusions are confirmed in the signed AMC quotation and service terms.

Downloads

Maintenance plans& package brochures.

Take the full AMC service scope with you, or review how maintenance is bundled into each Lewis solar package.

Solar AMC PackagesSilver, Gold and Platinum – visit schedules, inclusions and service scope · PDF 433 KB Download Standard Solar PackageIncludes one year of complimentary Silver maintenance support · PDF 441 KB Download Premium Solar PackageIncludes one year of Platinum maintenance cover · PDF 441 KB Download

Request your personalised AMC quotation.

Tell us your system size, location and how much you depend on uninterrupted power. We'll recommend the right plan and confirm the visit schedule, response target and service area in writing.

Solar maintenance for Ethiopia  ·  Backed by Lewis Green Energy UK Ltd

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